About Unlimit

Founded in 2009, Unlimit is a global fintech company that offers a large portfolio of financial services, including payment processing, Banking as a Service (BaaS), and an on-ramp fiat solution for crypto, DeFi, and GameFi. The company’s mission is to deliver solutions that eliminate financial borders, enabling businesses to operate locally and internationally easily across Europe, the UK, LatAm, APAC, India, and Africa. Unlimit has over 500 employees across 16 offices and five continents, including London, Frankfurt, Singapore, São Paulo, Hong Kong, and Mexico. For further information, please visit https://www.unlimit.com

About The Job

As an Implementation Manager, you will be responsible for supporting new Unlimit merchants through technical implementation. You will be responsible for understanding the merchants needs, supporting the merchant through their technical journey with Unlimit and being their trusted pair of hands. You will bring a grounded and approachable style to the merchant relationship and build merchant confidence through your knowledge and approach. You will report to Unlimit’s Chief Product Officer and be based in our San Francisco Office.

What You’ll Do

• Be the customer facing technical subject matter expert during all stages of implementation
• Work across the Sales, Customer Success and Partnership Teams to support new and ongoing merchant conversations
• Be part of the merchant pre-sales process to ensure we demonstrate the true value of the Unlimit Platform
• Build Relationships - across Unlimit and within the Merchant Teams to ensure Unlimit continually meet the needs of the merchant and work in a collaborative way to drive growth
• Challenge – work with the Product and Technical Teams as we grow to help develop and improve our ways of working to bring speed and quality to the merchant experience
• Help Unlimit to drive commercial growth with our merchants – be the payments technical expert focusing on account optimisation and ongoing conversion growth opportunities
• Be the Face of Unlimit – every day you are Unlimit and we want you to bring your unique style as a trusted pair of hands for your merchant
• Spin Plates – manage internal and external priorities for your merchants and deliver on challenging timescales
• Speak Up internally and ensure your merchant has a voice in our business
• Play your part in driving a positive and fun culture in the business
• Build internal product knowledge across the Commercial, Account and Partnerships teams

• Fun – we want you to bring your unique sense of fun to the office to ensure we win as a team
• Driven – we need real self-starters; team members who thrive when the solution is unclear or the hill that needs to be climbed is vertical
• Passionate – love what you do every day and have a ferocity to get things right – even if the decision is the tough one
• 5 years experience integrating with web APIs
• Proven ability to quickly learn new technologies and understand complex systems
• Simplicity – is key in what we do – you must guide your merchants through technical processes in a simple way
• Planning – prioritize and plan what you need to do so you continually meet moving challenging deadlines

• Attractive monthly salary paid in line with experience
• Vacation, sick, and paid holidays
• Full-time: 5/2 (Saturday and Sunday days off)
• A modern office-based workplace with all necessary equipment located in San Francisco
• A team of top international professionals to learn from
• Multicultural working environment

Join Unlimit Team now!

Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.